CIBC receives CXPA's Proven Business Impact Award for its client-focused approach
CIBC announced today that it has been recognized with the Customer Experience Professionals Association (CXPA) Proven Business Impact Award for its positive business impact created through a client-focused approach.
“This recognition is a testament to how we are bringing our purpose to life each day by helping make our clients’ ambitions a reality,” said Andrew Greenlaw, Senior Vice-President, Brand, Community and Client Experience, CIBC. “We are honoured to receive this award, which speaks to our team’s commitment and dedication to putting our clients at the centre of everything we do.”
CXPA’s Proven Business Impact Awards recognize organizations that demonstrate a real, positive impact on their customers, employees and organizational performance as a result of customer experience improvements.
The association recognized CIBC for its deep client-centricity across the bank, and three enterprise priorities: making banking easier, delivering seamless digital experiences, and deepening client relationships.
“We’ve embedded a client-first approach across our organization to ensure more connected and positive experiences for our clients,” added Greenlaw. “Our team is focused on continuing to deepen relationships and deliver innovative solutions that make it even easier for clients to do business with us.”
CIBC is the only Canadian bank among this year’s CXPA Impact Award recipients.
About CIBC
CIBC is a leading North American financial institution with 15 million personal banking, business, public sector and institutional clients. Across Personal and Business Banking, Commercial Banking, Wealth Management, and Capital Markets, CIBC offers a full range of advice, solutions and services through its leading digital banking network, and locations across Canada, in the United States and around the world. Ongoing news releases and more information about CIBC can be found at www.cibc.com/ca/media-centre.
Source : CIBC
