As small to mid-sized businesses (SMBs) gear up for growth, establishing a solid data and information management strategy is key. Information comes in two flavors: structured and unstructured. Structured information is neatly organized, labeled, in database-friendly formats and easy to use. While unstructured information—like emails, paper, digital documents, audio, and video files—make up a whopping 80% of a business’s data and is more challenging to handle.
SMBs often rely on multiple systems and applications, typically between five and ten, to manage their operations. These systems handle crucial data related to customer relationship management, employee management, supplier coordination, order management, project management, customer service, and support management. However, this structured and unstructured information frequently becomes siloed, leading to process bottlenecks and a lack of comprehensive visibility.
In this AI-driven era, having a handle on both types of information is essential for reaping its benefits. At Xerox, we’re stepping in to help SMBs bring order to unstructured data and seamlessly connect disparate systems to turbocharge workflow automation and information management.
Our three-step approach tackles the challenge head-on:
- Digitize Paper Archives: Turn dusty paper files stored on-site or off-site into digital gold through Xerox Digitization Services.
- Create a Centralized Secure Foundation for Unstructured Information: Centralize your digital files into an organized format that complies with your information management and security policies leveraging Xerox Content Management. Seamless secure access from a web based experience or through your organization’s applications for a 360-degree view to both structured and unstructured information in seconds.
- Transform and Automate Manual Processes: Turn-on Xerox Workflow Automation and AI to transform manual high touch processes (i.e. order processing, invoice processing, HR onboarding, contract management, etc) transacting between disparate systems and move towards “digital and touchless” processing.
It’s time to act now. Let Xerox help you develop your roadmap for better information management to unlock benefits such as operational cost reduction, efficiency gains, enhanced information security, and top-notch experiences for customers, employees, and suppliers.
Don’t let data and information management become a growing pain. Tackle it head-on and set your business up for future success!
Mohan Mailvaganam
National Vice President, Digital Services and Workflow Automation Practice
As a leader with over 25+ years of in-field experience in Information Management and Business Process Automation, Mohan brings a wealth of experience and expertise in areas such as digitization, enterprise content management, workflow automation and AI, and business process outsourcing. During his 25+ year career at Xerox, he has undertaken diverse roles within the organization over the years all aligned with the shared goal of helping businesses of all sizes move to a digital way of working.
In his current role as the Canadian Practice Leader, his team is focused on helping businesses leverage leading-edge information management and AI technology and managed services complemented with industry best practices to transform front, mid and back-office processes. The priority is on helping organizations become less reliant on paper and drive towards “touchless” processing.
