Thoughts On Business Leadership By Emiliano Introcaso

Small Business Canada

Emiliano Introcaso – Export Help Advisor at EDC

Emiliano has close to two decades of experience working with manufacturers and exporters looking to increase their global growth by providing them with support and guidance in all things export. His strategy not only focuses on navigating companies through the complexities of global supply chains but also in the small details that can make or break an international trade transaction. Emiliano is one of the Export Help Advisors at Export Development Canada (EDC).

1. What is your definition of Leadership?

Leadership is what allows an individual or an organization, to be guided through internal or external changes that people, teams or enterprises might face during operations. Leadership can come from all areas of an organization, meaning, it does not necessarily need to come from the top. I personally think that leadership is also a very individual skill that can be developed, especially if you are leading a group of good followers.

2. What are the most important values and ethics you demonstrate as a leader?

Respect is probably the most important value that a leader should demonstrate. Personally, I think that ethics is not just a value that a leader should demonstrate, but instead, a value that everyone should have.

3. How do you encourage the development of your employees?

I am a believer that long-life education through training and continuing education is one of the ways employers can help their employees develop and upskill. Helping employees to new skills, that can be acquired via academic or non-academic programs allows employees to gain skills that can be applied back into the business. Many organizations offer educational assistance for employees taking courses or programs outside of the organization. At the same time, many organizations also offer inhouse training that employees can take. My recommendation is to find out if that is something your organization is offering, or what are the particular policies when it comes to external training.

4. What is your advice to Canadian business owners during the COVID-19 Pandemic?

A lot of organizations have created micro-sites with COVID-19 resources that should be the best place to get up to date information. For example, Export Development Canada (EDC) has this specific site where you’ll find all kinds of information on how we can support your business during these challenging times.  The site also has articles, blog posts, and guides that can provide you with up to date information.

Another great resource for that business internationally (and locally), is the resources put together by the Forum for International Trade Training (FITT) that can be found at and in their blog at

And most importantly, follow the Government of Canada’s official statements, that provide not only businesses, but the entire country, with regular updates as they develop. Their website is en/public-health/services/diseases/coronavirus-disease-covid-19.html and they disseminate information about preparedness, prevention, travel advisories and Canada’s response when it comes to economic incentives.

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