2021 was another year of uncertainty and challenges, overshadowed by your resiliency and determination. While uncertainty may remain in this new year, as the backbone of our Canadian economy you have already shown your ability to adapt and overcome.
Many consumers have made online shopping their new norm and there is no doubt that Canada is now leading the charge in e-commerce growth. Within the past decade, retail e-commerce was progressing overall retail growth but now, the pandemic has added rocket fuel to surge it ahead by many years.
Shifting online and global supply chains continue to be a priority for our small and medium-sized businesses and this will not slow down in 2022. We, at UPS, share these priorities with you. I urge you to ask questions and work together with your partners to foster new ideas and look for opportunities for growth.
We continue to look back at this past year to learn and remember what we did right and what we can work on to do better. This exercise is something we all should do, while always keeping an eye on what potential opportunities are next. As I look back, I think of all the great stories that have come our way on how our customers have adapted, much better and stronger than they were before. They have become an unstoppable force who will not rest but continue to get better with our help.
Our focus will continue to be to offer services and support for your business. We will be present at events, webinars and wherever our Canadian businesses need us to be. Our team is always here to help and answer any questions you have. Visit ups.com/comebackstrong to connect to one of our UPS Ambassadors whose purpose is to assist with your business needs.
I wish you great success, good health, and happiness in 2022 and beyond and thank you for all that you do.
Director, Small Business, UPS Canada
Paul Gaspar was appointed director of small business for UPS Canada in 2011. He is responsible for educating and informing small businesses about the customized services, technologies and innovations available to them at UPS. He works with a team of small business ambassadors who help communicate how to better leverage UPS tools to help them grow and expand both domestically and internationally.
Paul’s 29-year career with UPS began in 1991 in operations. Through several roles and responsibilities Paul’s appetite for working with small businesses and educating them on the opportunities available in other markets grew. He soon realized that through his growing network of entrepreneurs, and the focused learnings of SME global supply chains, that he had a wealth of knowledge he can share to improve the success rate of businesses looking to scale and go global.