Cloud SynApps: The Intersection of Digital and the Public Sector

In December 2016, the two founding partners, Utkarsh Bhatnagar and Ajay Sharma decided to start Cloud SynApps to provide consulting and implementation services for government organizations. 

Making Government Work Seamless

The founders, Bhatnagar and Sharma, observed gaps between the vision of public sector organizations and the services ultimately provided to citizens. These realizations led to the birth of Cloud SynApps, an organization with an honest goal to bridge these gaps through cloud applications by offering services and solutions needed by most public sector organizations that are either outdated, need modernization, or don’t exist.

They aim to connect citizens and organizations seamlessly and build solutions, assets, and frameworks that are repeatedly needed. Furthermore, they specialize in implementing Salesforce-based cloud applications for the public sector and work to excel in this realm on all fronts. As salesforce is one of the most trusted and innovative cloud platforms that can offer unparalleled value to citizens and public sector organizations.

They have delivered over 100 Salesforce projects of varying complexity and are now a trusted partner of Salesforce. Their projects have included various aspects of public sector domains and include Core CRM, Citizens Outreach, Social Housing, Homelessness Programs, Case Management, Engagement Center, CRM Assessments, Permits and Licensing, Development Charges, Advanced Analytics and Reporting, Chatbots, Community Portals, Grants, Custom Development, and more. 

They leverage their methodology with a strong focus on user experience and public sector experience to solve complex business and technology challenges. Their consultants and associates have extensive industry expertise and bring a unique set of public sector-focused accelerators. In addition, they invest heavily in developing unique but repeatable solutions, which, in their experience, are often required by clients like North American municipalities, cities, and states.

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Trusted Salesforce Partner

Governments and their employees are challenged to do a lot of work quickly while managing attrition in their workforces. The pandemic’s impacts have compelled public-sector organizations to deliver revolutionary changes in citizen services. 

Citizens now expect government enterprises to provide the same high level of customer service they get from private businesses. However, financial difficulties, low public trust, and workforce fatigue currently hamper governmental organizations of all sizes.

As a salesforce partner, Cloud SynApps is dedicated to providing society and the public sector with innovative digital solutions. Their associates’ extensive expertise and experience enable CSA to assist governments and public sector organizations in addressing their most pressing application and service concerns, thereby enhancing the lives of the people they serve.

They provide expert service in the following areas: 

• Licensing, Permits and Inspections

Digitizing LPI systems offers quantitative and qualitative benefits for every level of government. Government agencies of every size must install a flexible and scalable platform to ensure e-governance services like licenses, permits, and inspections are available on demand to every constituent.

• Grants Management Solution

The CSA Grants and Contracts Management Asset is built entirely on the Salesforce platform. It empowers government agencies, nonprofits, education, and foundations to increase their impact by streamlining the grant process and providing valuable performance data to make better investments and decisions for the recipient community, ensuring a more significant overall impact.

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• Digital Transformation

CSA digitization expertise offers the public sector the opportunity to make its administration simpler, faster, more efficient, more accessible, less expensive, and more citizen-friendly, all on demand, using the Salesforce platform and making the public sector as easy to use and accessible as shopping online. 

• Housing Solution

CSA Housing ensures greater access to community housing by bringing all stakeholders together on a common application. This solution draws on salesforce and includes all elements that promote long-term housing and subsidy alternatives for citizens. In addition, cloud SynApps has been actively involved in developing solutions for housing-related operations.

• Sustainability Solution

CSA enables organizations and businesses to initiate, track, and manage their activities/operations to assist them in meeting sustainability objectives set by government agencies and their boards, such as monitoring carbon emission standards and measuring their carbon footprint and status relative to their published goals.

Cloud SynApps has been honored to receive several awards and recognitions, including the top 50 technology companies in Canada and the top 500 technology companies in North America.

According to The Globe and Mail, they were among the top 50 fastest-growing companies in Canada in 2021 and were certified as a Great Place to Work by the Great Place to Work Institute Inc. for the second consecutive year this year. In 2020, they were listed among the top 25 fastest-growing companies in Canada by Canadian Business and MacLean’s magazine.

CSA is passionate about helping others and has adopted the Salesforce.org Philanthropic Model. As a result, CSA has integrated philanthropy into its regular company operations by serving the society they live in and reinforcing this goal by donating 1% of their time, resources, and earnings to regional nonprofits. The cumulative effect of the basic principles of the 1:1:1 model of giving back and providing honest, transparent, and quality work at a reasonable cost is a significant, positive shift for the communities that CSA lives in and serves.

Cloud SynApps is based on the simple principle of people helping people. To learn more about their services and solutions, visit their website at https://www.cloudsynapps.com/. 

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