In this exclusive interview with CanadianSME Small Business Magazine, we sit down with Robert Edwards, Senior Manager of Business Banking at DUCA Financial Services Credit Union Ltd., to explore the vital role financial services play in supporting small and medium-sized businesses (SMBs) across Canada. With over two decades of experience in financial services, Robert has built a reputation for his unwavering commitment to entrepreneurs, putting their needs at the forefront of DUCA’s approach.
Robert shares insights on how DUCA’s flexible lending options, including unsecured loans and startup financing, cater to the unique needs of SMBs.
Robert has been in financial services in a variety of roles for over two decades with the past 15 years in a leadership role in the Credit Union orbit. Currently Robert is the Senior Manager, Business Banking at DUCA Financial Services Credit Union Ltd. Robert has a well-earned reputation with Members, Colleagues and the Business Community as somebody who takes small business and entrepreneurs very seriously. Members are at the centre of everything we do at DUCA and Robert lives those values. His greatest joy in business is becoming a trusted partner and advice giver to the Business Banking Members that he crosses paths with.
DUCA offers a variety of lending options, including unsecured loans and startup financing. How do these solutions address the unique needs of small and medium-sized businesses, and what sets DUCA apart in providing these services?
At DUCA, we understand that small and medium sized businesses (SMBs) are the backbone of the Canadian economy, and their needs are as diverse as the communities they serve. That’s why we offer flexible lending options, including unsecured business loans from $5,000 – $250,000, designed to help business owners seize opportunities, manage cash flow, or navigate through change.
What truly sets DUCA apart is our relationship-first approach. We take time to understand each businesses’ goals and challenges, offering guidance and flexibility rather than a one-size fits all solution. As a credit union, we’re not driven by profits – we’re driven by purpose. That means more transparency, competitive rates, and decisions rooted in our Members’ best interests. Whether you’re expanding, managing cash flow, or just starting out, DUCA provides dependable financing and personalized support.
Your online loan application process promises speed and simplicity, allowing businesses to apply for unsecured loans in just 10 minutes. Can you elaborate on how this innovation impacts entrepreneurs and why ease of access is vital for SMB success?
For small business owners, quick access to financing can make all the difference. DUCA’s online loan application process allows entrepreneurs to apply for unsecured funding in just 10 minutes – with minimal paperwork and fast approvals. This ease of access is especially valuable in time-sensitive situations, like jumping on new opportunities.
By simplifying the process, we’re giving SMBs more time to focus on what matters most: running and growing their business. Our digital-first approach ensured that financing is accessible – even for those without an existing banking relationship or time to visit a branch. At DUCA, we believe great businesses deserve great banking – without the hassle.
You are known for your member-first approach and dedication to building trusted partnerships with business banking members. How does DUCA foster these relationships, and why is personalized advice crucial for business growth?
At DUCA, we see every business banking Member as a partner – not just a client. Our Member-first approach means we take the time to understand each business’s unique goals, challenges, and opportunities. That relationship begins with real conversations, not just transactions. Whether you’re applying for a loan or exploring new ways to grow, our advisors offer personalized, transparent advice based on your needs – not sales targets.
We’re proud to foster long-term relationships by being accessible, responsive and genuinely invested in our Member’s success. This trust is built through consistent support, fair financial solutions, and expert guidance – especially when it matters most.
Personalized advice is essential because no two businesses are alike. Growth plans, cash flow cycles, and financing needs vary widely. Our team helps business owners make informed decisions, from funding expansion to navigating economic shifts. By offering tailored insights, we empower entrepreneurs to take the next step with confidence.
As a credit union, our success is tied to our Members’. That’s why we do more than provide capital – we provide partnership.
DUCA emphasizes low-fee banking solutions and flexible financing options tailored to business needs. How do these offerings compare to traditional financial institutions, and how do they help SMBs optimize their financial strategies?
At DUCA, we believe business banking should work FOR entrepreneurs – not against them. That’s why we offer low-fee banking solutions and flexible financing options tailored to each Member’s needs. Compared to traditional financial institutions, our approach is more transparent, more competitive rates, and focused on long-term value and support rather than short-term profit.
Our accounts are designed to minimize costs and maximize convenience, giving SMBs better control over cash flow. From flexible lending to personalized advice, everything we offer is built around the way small businesses actually operate – not a one-size-fits all model.
Another aspect that sets us apart is our Do More Profit-Sharing program. As a credit union, we share a portion of our profits with Members each year. That means business owners not only save more – they earn more just by banking with DUCA.
By lowering everyday banking costs and offering meaningful financial returns, we help businesses build smarter, more sustainable financial strategies. It’s all part of our commitment to doing more for our Members.
As someone deeply committed to supporting entrepreneurs, what advice would you give to small business owners looking to secure financing or improve their financial management? Are there common pitfalls they should avoid?
Small businesses and small business owners are intricately linked and almost inseparable from one another. This is why your personal credit bureau is so important when it comes to applying for business credit, which includes credit from your financial institution as well as from your suppliers. Keep your credit bureau as clean as possible! This means 1) make your payments on time 2) do not max out your credit facilities 3) do not apply continuously for credit. There are other things that go into your credit score and having a good score opens many more doors for you and your business.
Secondly, you are expected to be an expert in your chosen field and to understand your business, your market, your customers and suppliers. We don’t expect you to be an expert in everything. That is why you need to surround yourself with a trusted group of partners to support you. Your banker, accountant, financial planner, insurance, lawyer – all of these people should be working together to support you behind the scenes and allow you to focus on your passion and do what you do best.
Disclaimer:
The views expressed in this interview are those of the guest and may not necessarily reflect the opinions of CanadianSME Small Business Magazine. This content is intended for informational purposes only and should not be considered financial advice.
