In an exclusive interview with CanadianSME Small Business Magazine, Mostafa Adam, Founder and CEO of Haya Solutions Inc. and AttendLab, shares his expertise in digital transformation, cloud computing, and AI-driven automation. With over 26 years of experience spanning multiple industries—including IT, healthcare, manufacturing, and e-commerce—Mostafa has been at the forefront of helping SMBs optimize operations and drive sustainable growth. Under his leadership, Haya Solutions has empowered businesses in North America and the MENA region with tailored strategies that align cutting-edge technology with real-world business needs.
From overcoming challenges in digital adoption to implementing scalable ERP and CRM systems, Mostafa discusses the evolving landscape of business technology and provides invaluable insights for SMBs looking to stay competitive in an increasingly digital world. In this interview, he highlights the key factors behind successful digital transformation, shares real-world case studies, and offers expert advice for business owners ready to take the next step toward innovation and efficiency.
Visionary Leader in Digital Transformation & Business Innovation
Mostafa Adam is a seasoned entrepreneur and business/management consultant expert with over 26 years of experience across various industries, including Information Technology, Government, Healthcare & Medical, Distribution, Manufacturing, E-commerce, and Retail. As the Founder and CEO of Haya Solutions Inc. since 2014 and AttendLab since 2019, he specializes in delivering innovative solutions in cloud computing, ERP/CRM/eCommerce systems, and AI-driven automation to optimize business operations and drive growth.
Educational Background:
• Executive MBA – Rotman School of Management, University of Toronto
• Post-Graduate Certificate in IT Project Management – Seneca College
• B.Sc. in Computer Science and Engineering – Monfia University
Professional Certifications:
• Project Management Professional (PMP®)
• ISO/IEC 20000® Consultant
• ITIL® Foundation & ITIL® Service Manager
Key Expertise:
• Digital Transformation & Cloud Computing
• AI & Business Process Automation
• IT Project Management & B2B Consulting
• Enterprise Software (ERP/CRM) & eCommerce
• Leadership, Strategy, & Business Growth
Throughout his career, Mostafa has demonstrated a strong ability to lead organizations through complex digital transformations, aligning IT strategies with business objectives to achieve operational excellence. His leadership at Haya Solutions Inc. and AttendLab underscores his commitment to leveraging technology to drive innovation and efficiency in the modern business landscape.
As a leading Canadian management consulting firm specializing in digital transformation, how does Haya Solutions tailor its services to meet the unique needs of small and medium-sized businesses across various industries?
At Haya Solutions Inc., we recognize that small and medium-sized businesses (SMBs) operate in diverse industries, each with unique challenges and opportunities. Our approach to tailoring services begins with a deep understanding of our client’s specific goals, pain points, and operational landscapes.
We employ a collaborative methodology, starting with a thorough needs assessment to identify areas where digital transformation can deliver the most value. By leveraging cutting-edge technologies and industry best practices, we develop customized solutions that address the specific requirements of each business.
Our expertise spans multiple domains, allowing us to implement scalable solutions—from process automation and cloud integration to advanced analytics and customer experience enhancement. Additionally, we provide ongoing support and training to ensure seamless adoption and sustained impact.
Our mission is to empower SMBs to remain competitive in today’s dynamic market by delivering innovative, results-oriented strategies that align with their growth objectives.
With a focus on North America and the MENA region, can you share some insights into the challenges and opportunities you’ve observed in these markets, particularly for SMBs seeking digital transformation?
The North American and MENA markets present unique challenges and opportunities for small and medium-sized businesses (SMBs) pursuing digital transformation. In North America, SMBs often operate in a highly competitive landscape that demands rapid innovation. This can place significant pressure on their limited resources. Additionally, regulatory compliance—particularly in data security and privacy—can be complex and costly for smaller organizations. Another common challenge is resistance to change, as many SMBs rely on long-established processes, which can slow the adoption of digital solutions.
While the pace of digital adoption is accelerating in the MENA region, there are still challenges related to infrastructure gaps. The region’s cultural and regulatory framework diversity also creates complexities for SMBs looking to implement standardized digital transformation strategies. Furthermore, access to funding and talent skilled in advanced technologies can be limited, particularly in smaller or less developed regional markets.
However, both regions present significant opportunities. In North America, the prevalence of a tech-savvy customer base creates a strong incentive for SMBs to innovate in customer experience and engagement. The availability of advanced digital tools, cloud platforms, and government funding options further accelerates transformation efforts. In the MENA region, rapid urbanization and significant investments in digital infrastructure, such as those driven by Vision 2030 in Saudi Arabia, create substantial growth opportunities. The region’s youthful, tech-native population also drives demand for digital-first experiences, opening up new markets for SMBs.
At Haya Solutions, we leverage our deep understanding of these markets to help SMBs overcome barriers and capitalize on opportunities. By aligning digital strategies with the unique dynamics of each region, we empower our clients to achieve sustainable growth and long-term success.
Haya Solutions offers a comprehensive range of services, including management consulting, professional services, and software development. How do you ensure these different aspects work together seamlessly to deliver holistic solutions for your clients?
At Haya Solutions, we take a hands-on, integrated approach to ensure that our management consulting, professional services, and software development teams work together seamlessly. We aim to provide holistic, practical solutions that make a difference for our clients.
Everything starts with our management consulting services. We take the time to understand each business—its challenges, goals, and opportunities. Diving deep into operations, we help businesses identify gaps and create a clear digital transformation strategy tailored to their needs.
Once we establish a strategy, our professional services team brings it to life. This means optimizing business processes, integrating systems, and ensuring smooth transitions. Change management is a key focus here because even the best technology is only as effective as those using it. That’s why we provide hands-on training and ongoing support to help businesses fully adopt new solutions.
Meanwhile, our software development team builds and customizes technology solutions that align with each client’s requirements. Whether custom software, cloud-based solutions, or integrating existing systems, our developers work closely with consultants and project managers to ensure everything runs smoothly. We focus on scalability, security, and usability, ensuring that businesses meet their current needs and are prepared for future growth.
What sets us apart is the way we connect strategy with execution. Many companies struggle with fragmented solutions, but we make sure everything—from business consulting to software development—is aligned at Haya Solutions. Our teams collaborate every step of the way, ensuring a smooth, efficient process that helps businesses grow, innovate, and stay ahead of the competition.
Haya Solutions has a proven track record of successfully delivering projects across diverse sectors. Could you highlight a specific case study demonstrating how Haya Solutions has helped a small or medium-sized business achieve significant improvements through digital transformation?
One of the best examples of how Haya Solutions has helped a business transform digitally is from a mid-sized North American manufacturing company. They faced serious operational challenges—outdated systems, disconnected workflows, and a lack of real-time visibility into their production and inventory. These inefficiencies were causing delays, increasing costs, and making it difficult for leadership to make informed decisions.
Understanding the Challenges
When the company approached us, they still relied on manual processes and outdated software that didn’t communicate well across different departments. Production bottlenecks were common, inventory tracking was inaccurate, and fulfilling customer orders on time was a struggle. The management team knew they needed to modernize, but they weren’t sure where to start.
Our Approach to the Solution
We started by analyzing their operations in-depth to pinpoint the most significant pain points and develop a strategy to make the most impact. One of the key changes we introduced was implementing a modern ERP (Enterprise Resource Planning) system that brought everything—inventory, production, sales, and financials—under one centralized platform.
We automated several business processes to eliminate unnecessary manual work, reduce human error, and free up employees to focus on higher-value tasks. We also built real-time analytics dashboards so decision-makers could track performance, spot inefficiencies, and make real-time adjustments.
Since change can be overwhelming, our professional services team worked closely with employees at every level, offering hands-on training and support to make sure they were comfortable with the new system and confident using the new tools.
The Impact
The results were incredible. The company saw a 35% boost in production efficiency, reduced order fulfillment times by 40%, and cut inventory waste by 25%, thanks to better tracking and forecasting. Most importantly, leadership now had instant access to the needed data, allowing them to make smarter, faster decisions that improved profitability and customer satisfaction.
Why This Matters
This case is a perfect example of how digital transformation isn’t just about technology—it’s about making businesses more agile, efficient, and ready for growth. At Haya Solutions, we don’t just implement software; we create real, sustainable improvements that help businesses operate at their full potential. Our approach combines strategy, technology, and hands-on execution, ensuring businesses get the right tools and support to succeed in today’s fast-paced market.
Looking ahead, what advice would you offer to SMB owners considering embarking on a digital transformation journey, and how can Haya Solutions support them in this process?
For small and medium-sized business (SMB) owners considering digital transformation, I advise starting with a clear strategy rather than just adopting technology for its sake. Many businesses make the mistake of jumping into digital tools without first understanding how they align with their specific needs and long-term goals. Digital transformation isn’t just about upgrading software—it’s about optimizing operations, improving efficiency, and creating a foundation for growth.
Key Advice for SMB Owners
- Identify Your Pain Points First – Before investing in any digital solutions, take a step back and analyze the biggest challenges in your business. Are you struggling with inefficient workflows? Is data scattered across different systems? Do you lack real-time insights into your operations? Defining these problems will help you focus on solutions that genuinely add value.
- Think About Scalability – Choose solutions that will grow with your business. Too often, SMBs invest in technology that works in the short term but becomes a roadblock as they expand. Cloud-based solutions, automation, and integrated systems can provide long-term flexibility.
- Get Employee Buy-in – Digital transformation is only successful if your team is on board. Employees must feel comfortable using new tools, which means investing in training and clear communication.
- Don’t Try to Do It All at Once – Instead of overwhelming your business with multiple changes, take a step-by-step approach. Prioritize projects with the most significant impact first, then expand from there.
- Choose the Right Partner – The right digital transformation partner will provide the technology and help you implement it in a way that makes sense for your business.
How Haya Solutions Can Help
At Haya Solutions, we specialize in helping SMBs navigate digital transformation smoothly and effectively. We take a personalized approach, working closely with businesses to identify their pain points, create a tailored strategy, and implement solutions that deliver accurate, measurable results.
We don’t just sell technology—we help businesses modernize and grow with practical, scalable solutions. Whether streamlining operations, automating processes, or implementing data-driven decision-making, we ensure that SMBs have the tools and support they need to succeed in today’s digital landscape.
The key to digital transformation is not just adopting new technology but transforming business operations. With the right strategy, tools, and support, SMBs can position themselves for long-term success—precisely what we help them achieve at Haya Solutions.
