In this exclusive interview with CanadianSME Small Business Magazine, Mohammad Al-Hariri, Founder and CEO of HGlobal Technologies Inc., discusses how his deep-rooted passion for innovation and community service is transforming emergency response systems across Canada. With decades of experience at the intersection of technology and public safety, Mohammad shares how his vision for smarter connectivity and data-driven solutions is shaping the future of first response and setting new benchmarks for operational excellence worldwide.
Mohammad Al-Hariri is a Syrian Canadian technology leader with a background in Aerospace Engineering and business studies. He brings over two decades of experience in the tech sector, including more than 13 years dedicated to supporting First Response services across Canada. Mohammad founded HGlobal Technologies Inc. in January 2022, and has led the company through rapid growth becoming a recognized leader in this field. His work focuses on connectivity, data integration, and operational efficiency, with key innovations that support emergency service operations. Mohammad’s work is deeply rooted in collaboration and community impact, with a strategic vision that includes international expansion. Mohammad is known for his hands-on approach, technical acumen, and unwavering commitment to improving emergency services through technology. He is a trusted partner to emergency service providers, municipal agencies, and health data innovators across Canada and beyond.
What inspired the founding of HGlobal, and how has your mission evolved to support small and medium-sized businesses in Canada’s technology landscape?
After more than 20 years in the technology sector—including over 11 years supporting emergency services—I recognised a critical gap. Many organisations needed specialised IT support but lacked the in-house expertise to deliver it effectively. In response, I founded HGlobal in 2022 to meet that need.
With extensive experience in technical support, implementation, and project management, HGlobal developed a unique support model that understands the operations, the vendors, and the suppliers. This model enables us to deliver the services our clients need to enhance their operations and better execute their vision.
We introduced a vendor-friendly approach that fosters collaboration and built a team that truly understands the challenges faced by emergency and health service providers. In 2023, Majdi Hareri joined HGlobal as a partner, and we’ve been growing steadily ever since.
Our mission remains clear: to help healthcare and emergency services maximise the value of their technology. But it has also evolved. Today, we’re not just solving technical problems—we’re helping these vital organisations build sustainable, cost-effective solutions so they can stay focused on what matters most: serving their patients and communities.
From your perspective, what are the most pressing technological challenges currently facing Canadian SMBs, especially in emergency services and critical infrastructure?
One of the biggest challenges I see is a lack of confidence in adopting evolving technologies. Many organizations simply don’t have the internal expertise to identify and implement the best solutions for their needs. At the same time, they often aren’t taking full advantage of the technology they already have—sometimes because it hasn’t been integrated into operations in a way that delivers its full potential. There’s also a tendency to hold on to outdated systems out of reluctance to change. For emergency services and health care organizations, these issues can directly affect efficiency and the ability to serve communities. That’s where we step in to help. We work alongside organizations as a trusted partner, helping them build the confidence and capability to embrace change, make smart investments, and ensure their technology truly supports their mission.
Can you share a recent success story where HGlobal helped a small business transform its operations or improve its digital readiness?
We recently worked with several paramedic services running Community Paramedic programs that were struggling with time-consuming reporting. They were spending up to 20 hours each month manually collating data from multiple sources to produce reports for their program funders. To solve this, we created a customized analytics product using Power BI. We brought together a working group with representatives from multiple services and built reports tailored to their needs. The result was automated reporting that not only proves the value of their programs but frees up significant human resource time. That means those valuable resources can now focus on higher-impact projects — directly improving service delivery and program success. It’s a great example of how the right technology can transform operations and strengthen community outcomes.
Innovation is really at the core of how we work with clients. Many paramedic services and healthcare organizations don’t have technology specialists on staff, so they rely on us to bring forward solutions that are both practical and forward-thinking. Just as important, we take the time to understand each client’s needs. Sometimes they already have the right technology in place but aren’t using it to its full potential—so we’ll point that out first to help them be cost-effective. We’re not there to push a product; we’re there to find the solution that makes the most sense for them. Our role is to specialize where our clients don’t have the time or resources, and to make sure every solution we introduce feels less like “new tech” and more like a natural extension of the way they already deliver care.
What final advice would you offer to other Canadian SMBs seeking to leverage technology for long-term growth and operational excellence?
My biggest piece of advice is simple: start by truly listening to your clients. Don’t begin with a product to sell—begin with a conversation to understand their needs, challenges, and goals. Be vendor-neutral. Your role should be to help them find the best solution for their specific situation, not to push a product. That’s what builds trust. When you position yourself as a genuine partner, not just a vendor, you become something much more powerful: a trusted advisor and your client’s secret weapon.
