How Do I Communicate with Remote Employees?

How Do I Communicate with Remote Employees?

When your team can easily collaborate and work harmoniously, it improves productivity and innovation. With the increased need for remote working, business leaders are facing new challenges such as how to properly engage their teams as well as keeping the lines of communication open.

Remote work has been happening for decades, but never at this magnitude and with this degree of urgency. In the first half of 2021, 32% of Canadian employees aged 15 to 69 worked most of their hours from home, compared with 4% in 2016. As noted in the most recent release of the Labour Force Survey, 3.1 million Canadians were working from home temporarily in response to the COVID-19 pandemic as of February 2021. That number is estimated to grow as more companies shift their work-from-home policies to accommodate the needs and desires of employees.

Right now, some of the biggest breakdowns we’re seeing when it comes to collaboration include:

  • Lack of real-time communication between coworkers and managers
  • Slow, inefficient file-sharing capabilities
  • Incautious security measures – leaving to the door open to risks
  • Time-consuming searches for documents and data
  • Lean IT resources to help when support is needed

Whether you have a partial or fully remote team, the goal is to keep them engaged and empowered. In our “always-on” world, your team needs the speed, technology, and capability to be productive from anywhere, at any time – and for many businesses, adapting to the “new normal” of global working conditions, this is no longer an option.

As advanced IT, automation, and collaboration solutions help to create more productive and innovative workplaces, traditional work environments are struggling to keep up. These unprecedented circumstances have caused many companies to look inward and realize the need for rapid digital transformation. Businesses that have made the transition to a modernized, digitized work environment are already experiencing the benefits of more automated, efficient workflows and improved productivity.

While this transition doesn’t happen overnight, with the guidance of experts your business can make significant changes that work to help you achieve new levels of success. Start by following these simple guidelines and notice where you see opportunities for improvement.

Create a hub for teamwork

Your team works best when information is at their fingertips, thoughts and ideas can be shared quickly and easily, and meetings can be organized and carried out seamlessly. To achieve this, companies need a strong collaborative platform like Microsoft Teams to work from.


This platform should encompass all aspects of collaboration and communication, allowing workers to:

  • Share documents, photos, PDFs, and other files
  • Offer video conferencing and screen-sharing capabilities
  • Interact via group and individual chat
  • Conference call from any location

Microsoft Teams, a component of Microsoft 365, offers all these features. It even provides you with optional reports to tell you how your employees are using Teams, giving you a better understanding of how to promote user engagement.

Your collaborative platform should make work easier, not more complicated. When done the right way, a well-thought-out and organized approach can help you reap the most benefits from any type of new office application. Before you commit to using a platform, be sure it offers the agile features your team will require not only now but also in the future.

Modernize workflows and document management

All workers, remote or in-office, want to spend less time looking for dispersed documents and files. Time spent searching for papers in file cabinets, or information lost in a sea of emails is time wasted. Implementing modern, automated workflows and digital document management allows your team to shift their focus to high-level initiatives and drive business growth.

With intuitive digital workflow solutions like DocuWare, in-office, remote teams and external collaborators will have secure access to all the information they need, anywhere and anytime. 

DocuWare also provides:

  • Automated capture, routing, indexing and archiving of critical data
  • Flexible cloud or on-premise solutions for seamless IT and third-party integrations
  • Future-proofed technology for secure, scalable applications
  • The ability to eliminate manual tasks and delays associated with paper documents
  • Activity logging and reporting to maintain transparency

Give your team the support they need

When your team has the tools and resources they need to collaborate, everyone wins. But does your business have a plan in place to be certain your team has the necessary support to troubleshoot an issue? Is your critical information secure on the platforms, personal devices, and networks your teams are using? Ideally, you’ll want to find a solution that provides both support and security – giving your team the support they need to collaborate effectively while giving you peace of mind that your data is safe.

For example, you should look for:

  • A 24/7 service desk that manages and monitors your operating systems and workstations
  • Mobile Device Management services to be sure your team can access corporate data from personal devices
  • Server backup and data protection to ensure business continuity

Businesses that understand the value of open communication and collaboration are turning to experts for guidance to the most effective solutions. Especially from a remote perspective, the right tools can bring people and data together from anywhere, and keep your business running seamlessly. Pair these tools with dedicated support and advanced security measures to keep your team connected, collaborating and ready to accomplish more.

Our Digital Workplace Solutions keep your teams connected, productive and secure so you’re ready to thrive – not just survive – in today’s marketplace.  Learn more about how we’re helping organizations adapt for today, while planning for tomorrow at Ricoh.ca

 Statistics Canada, “Study: Working from home: Productivity and preferences”, 01 April, 2021, https://www150.statcan.gc.ca/n1/daily-quotidien/210401/dq210401b-eng.htm 

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