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Intouch Insight Provides Software & Technology Update

CanadianSMEPublished February 27, 2026 · 1 min read

Intouch Insight Ltd. (TSXV: INX) (OTCQX: INXSF) (“Intouch” or the “Company”), a leader in customer experience measurement solutions, today provided an update on its software and technology initiatives.

Intouch continues to advance its software‑led offerings, with a focus on expanding SaaS capabilities, improving platform functionality, and supporting customer adoption across key verticals including grocery, QSR, and petro-convenience.

Key software updates include:

Negotiating an agreement with a major North American Quick Service Restaurant (QSR) brand for a paid pilot of IntouchCheck®.

Targeted investments in AI automation and intelligent workflows designed to improve efficiency and client outcomes.

Progress in advancing unique capabilities related to enterprise and multi‑location customer deployments.

Cameron Watt, President and Chief Executive Officer of Intouch Insight, stated:

“Software remains a critical component of our growth strategy and the confidence demonstrated in us by one of the largest QSR brands we believe is a testament to our SaaS potential. Our investments in this area are beginning to deliver results, and we remain focused on strengthening our platform, supporting customer adoption, and ensuring our technology scales efficiently as demand grows.”

The Company emphasized that technology investments are being made with a long‑term perspective and are expected to contribute to improved operating leverage as AI capabilities are integrated and adoption expands.

About Intouch Insight

Intouch Insight offers a complete portfolio of customer experience management (CEM) products and services that help global brands delight their customers, strengthen brand reputation and improve financial performance. Intouch helps clients collect and centralize data from multiple customer touch points, gives them actionable, real-time insights, and provides them with the tools to continuously improve customer experience. Founded in 1992, Intouch is trusted by over 300 of North America’s most-loved brands for their customer experience management, customer survey, mystery shopping, mobile forms, operational and compliance audits, geolocation data capture and event marketing automation solutions. For more information, visit intouchinsight.com.

Source: Intouch Insight Ltd.

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