In property management, I’ve learned that the true value of any community isn’t in the bricks and mortar. It is in the people.
To lead effectively, you must be willing to get into the weeds. Whether I’m assisting on-site during an emergency or gauging the pulse of a team, the best insights don’t come from a spreadsheet. They come from the voices on the ground: the property manager who truly knows her residents or the maintenance tech who sees an inefficiency no one else noticed.
This year’s Give to Gain theme is a call to action for our industry: stop working in silos. We gain the most when we mentor openly and share our operational wins and hurdles. When we exchange best practices and advocate for the women coming up behind us, we don’t lose our competitive edge. We sharpen it.
To the women building their paths: don’t just climb the ladder; build a wider one. Share your platform and your hard-earned knowledge willingly. When we invest in each other and open the doors of communication, we don’t just improve a single building. We strengthen the entire industry.”
Michelle Calloway
Senior Vice President, Operations at Minto Group
As Senior Vice President of Operations, Michelle oversees the overall operations of Minto Group and Minto Apartment REIT’s multi-residential portfolio. She leads a team of over 300, delivering a positive resident experience and managing all day-to-day property operations. Michelle brings 20 years of experience to her role in residential and multi-family property management across Canada and the United States. Her expertise in property management practices with high operational standards enables her to drive a culture of service excellence for residents and prospective tenants.
